FAQ'S

🛍️ PRODUCTS & ORDERING

❓ What types of products do you offer?
We specialize in Pakistani women’s unstitched suits, including Lawn, Khaddar, Cotton, and more. Our designs are unique, trendy, and affordable.

❓ How can I place an order?
Simply browse our website, select your favorite outfit, add it to your cart, and proceed to checkout. It’s that easy!

❓ Do you offer custom stitching services?
No, we only sell unstitched suits. However, you can get them stitched as per your preference.

💳 PAYMENTS & SHIPPING

❓ What payment methods do you accept?
We accept the following payment options:
✔ Cash on Delivery (COD)
✔ Easypaisa & JazzCash
✔ Bank Transfer
✔ Debit/Credit Card Payments

❓ Do you offer international shipping?
Currently, we only ship within Pakistan.

❓ How long does delivery take?
📦 COD Orders: 3 to 5 days
📦 Online Paid Orders: 2 to 4 days

❓ Is shipping free?
Yes! We offer free shipping across Pakistan—no hidden charges!

❓ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email to track your package.

🔄 RETURNS & EXCHANGES

❓ What is your return & exchange policy?
We offer a 7-day return & exchange policy for:
✅ Wrong items delivered
✅ Damaged products
✅ Size misfit

⛔ Unboxing video is mandatory for return/exchange approval.

❓ How do I initiate a return or exchange?
📩 WhatsApp: +92 326 7861911
📧 Email: poshakhclothing@gmail.com

❓ How will I receive my refund?
Refunds (after shipping cost deduction) are processed within 7-15 business days to the original payment source.

📝 ORDER MODIFICATIONS & CANCELLATIONS

❓ Can I modify or cancel my order?
✔ Online Paid Orders: Cancellation/modification is allowed within 3 hours of placing the order.
✔ COD Orders: Cancellation/modification is allowed within 24 hours or during the verification call.

🚚 Once the order is shipped, cancellation is NOT possible.

📞 CUSTOMER SUPPORT

❓ How can I contact customer service?
📍 Visit Us: Shop No. 17, Rabi Centre, D Ground, Harrian Wala Chowk, Faisalabad, Pakistan
📞 WhatsApp Support: +92 326 7861911
📧 Email: poshakhclothing@gmail.com

❓ What are your customer support hours?
🕒 Monday – Sunday: 10:00 AM – 8:00 PM